Addresses listed for internet and telephone credit counseling agencies may be outside the requested state or judicial district. In such cases, the credit counseling agency is physically located in another state or judicial district, but is approved to provide credit counseling in the requested state or judicial district. In some states and judicial districts, credit counseling may be available only by internet and telephone, and not in person.
When evaluating whether a credit agency is legitimate, Kalkowski cautions against being too trusting of promises made by company representatives. "A lot of these people are so nice," she says. They may pressure people to sign up immediately, if for no other reason than to get peace of mind. While they may seem caring, Kalkowski stresses, "These people are not your friends. They are out to make a buck."