When it comes to paying off credit card debt, many consumers take the path of least resistance: the so-called "minimum payment plan." By law, credit card issuers are required to set a minimum monthly payment amount for each cardholder. These payments are calculated on the basis of the cardholder's total balance, interest rate and certain other factors.
The company has an A+ rating with BBB, where there are currently more than 130 customer reviews. Of the lowest ratings, complaints are centered on National Debt Relief’s customers sales and marketing tactics. Some complaints were also about representatives not being upfront or clear about the potential negative consequences of entering a debt relief program, like your credit score plummeting. Between 2015 and 2018, 77 complaints were filed against National Debt Relief on BBB. Out of this number, 36 are marked as resolved and closed and 41 marked as answered.
Report any problems you have with a debt collection company to your State Attorney General's Office, the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your state Attorney General’s office can help you find out your rights under your state’s law.
If you enter a debt settlement program, you’re essentially hiring a company to negotiate with creditors on your behalf. In order to show creditors that you’re truly unable to repay your debts (and hopefully convince them to settle for less than what you owe), the debt relief company will ask you to not make payments on your outstanding debts. During this time, interest and late fees will accrue on your loans.
In a DMP, you deposit money each month with the credit counseling organization. It uses your deposits to pay your unsecured debts, like your credit card bills, student loans, and medical bills, according to a payment schedule the counselor develops with you and your creditors. Your creditors may agree to lower your interest rates or waive certain fees. But it’s a good idea to check with all your creditors to be sure they offer the concessions that a credit counseling organization describes to you. A successful DMP requires you to make regular, timely payments; it could take 48 months or more to complete your DMP. Ask the credit counselor to estimate how long it will take for you to complete the plan. You may have to agree not to apply for — or use — any additional credit while you’re participating in the plan.
Unsecured debt such as credit cards and medical bills are, by far, the most common debts associated with debt management programs. Utilities, rent and cell phone services are other types of unsecured debt that could be part of a DMP. Some installment contracts, such as country club or gym memberships also could be eligible. There is no hard-and-fast rule for how far in debt you must be to get in a program, but most creditors and legitimate credit counseling agencies say your financial situation needs to be severe. In other words, you must owe more money than your income and savings can reasonably handle. Secured debts, such as a mortgage or auto loan, are not eligible for the program.

A debt management program is different from debt consolidation in that it consolidates your payments but not your loan (you are not taking out a new loan as you would in debt consolidation). These programs enable debtors to work one-on-one with a financial professional to get your financial obligations under control and are created for consumers by nonprofit credit counseling agencies.
McClary says the best time to go to creditors for help is before the situation is out of control. Don’t wait until an account is about to be closed because you’ve had several months of late or missed payments. Tell the creditor you’d like to pay down your balance faster and want to know what services are available to help you manage your debt better.
Most debt management plans have participants send a monthly payment to the credit counseling agency. The agency then distributes it to creditors. They also negotiate lower interest rates, and may be able to have fees waived and can help reduce or eliminate the number of collection calls a person receives. Keep in mind, most plans take 36 to 60 months to complete. Credit counseling agencies may also help consumers review credit reports and dispute errors.
Reduce interest rates on credit cards and other debts. You can save money by reducing the interest rates you pay on your credit cards, loans and other debts. Depending on exactly your current terms and how much you owe, you can save hundreds or thousands of dollars in total interest expenses. It is generally free to try this. There is a 50-60% success rate of receiving a lower interest rate when you try on your own to gain better control over your financial obligations. Learn more on reducing credit card interest rates.
Reading the complaints, now I see it wasn’t me, because sometimes. I expect more from a company, but what really upset me ,was this person who answered the phone and he pretty much said you handle that .We only have limited power of attorney. I was trying to explain the problem, but all he kept saying was “ DID I ANSWER ALL YOUR Concerns! I said yes because I knew he didn’t hear a word I said , and could give a crap less.
DebtHelp.com is the one site and the one solution for all of your debt consolidation needs. Let our staff of financial experts, innovative technology and collection of helpful articles assist you in finding your debt solutions. By providing simple and secure quotes for nearly a dozen different debt products, we help our customers to rid themselves of debt quickly and easily.
If you choose laddering, put as much money as you can each month toward the card with the highest interest rate, while still paying the minimums on the other cards. Once that debt is paid off, move on to the card with the second highest rate and so on. But this is very important: Do not close the account once the balance is paid off. That will damage your credit. Just let the account sit at a balance of $0.
Yes, all unsecured debts should be included on your debt management plan. This means that all revolving credit accounts will be closed to further use. The purpose of this debt repayment program is to help consumers get out of debt.  To do this, it’s important that no additional charges are made while are on the program. However, as with any rule, exceptions can occasionally be made. Discuss any accounts you’d like to keep open with your counselor.
At American Consumer Credit Counseling (ACCC), we offer free credit counseling and low-cost services to consumers who are ready to say "I need help with my debt." Our highly trained and certified credit counselors can clear up any confusion around your finances, help you evaluate your financial situation, and go over all of the options for paying down your debt — from debt relief loans to debt settlement programs and debt management plans. We'll help you choose the avenue that will work best for your situation and goals, and provide you with ample educational materials to help you manage your money more effectively.
Many people fail to recognize that there are many instances where you can negotiate and in turn, lower your debt. Take medical bills, for example. “It can really help to negotiate with the medical provider,” said McClanahan. “If you’re willing to pay them real money over time, you can end up paying pennies on the dollar of what you own,” she said. In addition to negotiating, McClanahan suggested asking hospitals or health centers whether they have any financial assistance programs that you might qualify for.
Although a debt settlement company may be able to settle one or more of your debts, these programs can be very risky and have serious negative financial consequences for consumers. Additionally, some debt settlement companies deceive consumers by making promises they do not keep and engaging in other illegal conduct (like charging fees before obtaining any settlements, in violation of the TSR). For information, read Coping with Debt and Settling Credit Card Debts.
The right debt relief solution will help you reach zero without creating additional risk or damaging your credit. When it comes to bad ways to seek debt relief, there may be some circumstances where using one of these solutions would be the best option. However, you should exhaust every other option first and only use the bad ways as a last resort to avoid bankruptcy.
Discipline yourself to make regular payments on your debts, prioritizing your smallest debt to make early wins in eliminating debts. Automate those debt payments, so it doesn’t just rely on discipline. Discipline will fail you sooner or later, so the more you can automate “good financial behaviors” like paying down debts and saving money, the more likely you are to sustain them.
The creditors don’t have the time or manpower to negotiate with every one of their customers individually. They work with credit counseling agencies like us to create a set of standard concessions that we may offer to clients when appropriate. The creditors also understand that we provide counseling and education, which makes our clients more likely to succeed in repaying their debts.
Avoid high monthly fees. Most debt management plans charge a nominal monthly fee to cover the administrative expenses. Depending on the number of creditors you have, the monthly fee may vary, but it generally should be between $2-5 per creditor or, at most, not more than $50 per month.[7] Make sure the agency doesn't charge any other maintenance fees (i.e. an annual fee) in addition to monthly fees.
Asking for help with debt can be difficult. Those in trouble may be hesitant to let others know, but Kalkowski says there should be no shame in reaching out for a lifeline if finances become unmanageable. "There are a lot of Americans in this sinking boat," she says. Rather than going it alone, use the resources available to keep your finances afloat.
The top benefit is that you are on a plan that should eliminate debts in 3-to-5 years and you will stop receiving harassing calls from debt collection agencies. Convenience is another plus. You make only one payment a month for your debt payment plan as opposed to numerous payments with numerous deadlines. You receive free educational material that should help you better understand how to manage debt. Finally, you can always call a credit counselor and receive free advice should your situation change.
×