Credit counseling is done largely over-the-phone or online, but can be done in-person at a home or office. Counselors conduct 30–40 minute interviews to gather information about your financial situation. They will ask questions about income, expenses, budgets and assets. It is best to have this information documented and available when you begin the process.
If you don’t own your home or if you don’t have much equity you might be able to get and unsecured or personal loan. If you were able to get this type of loan you would probably still have a lower monthly payment but not as low a one as with a home equity loan or HELOC because you would not be offering anything as collateral to offset your lender’s risk. The upside of these types of loans is that you would be rid of all those angry creditors or debt collection agencies that have been harassing you. The downside is that you would have a much longer term than if you were to simply repay your debts as a HELOC can be for seven or even 10 years and a home equity loan might be for 30 years. In either case you will end up paying more interest over the long run than if you were to just repay your debts short-term. And you would need to be very careful to not take on any new debt or you could end up back where you started – struggling to make your payments.
Other times, we just become sick of living paycheck to paycheck, and decide we want a better life — and that’s OK, too. You shouldn’t have to confront disaster to decide you don’t want to struggle anymore, and that you want a simpler existence. For many people, becoming debt-free the hard way is the best and only way to take control of their lives and their futures.

The exception? If you take out a loan from your retirement account to consolidate credit card debt, you’re more likely to see your credit improve. Retirement account loans aren’t reported to credit reporting agencies, so your credit reports will show less debt with no new loan. However, retirement loans carry their own risks, so proceed with caution.
Disclaimer: NerdWallet strives to keep its information accurate and up to date. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. All financial products, shopping products and services are presented without warranty. When evaluating offers, please review the financial institution’s Terms and Conditions. Pre-qualified offers are not binding. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly.
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